Privacy Policy
With the introduction of the General Data Policy Regulations (GDPR) coming in to force on the 25th May 2018 all companies will need your explicit consent to store any personal data which includes names and email addresses.
Sales enquiries and marketing purposes
Sales enquiry
When you contact us to make an enquiry, we will communicate with you via the contact information provided, about the particular enquiry you have made. This may be via email, phone or social media, like Facebook for example. Therefore, your contact information and enquiry will be stored in the relevant channel in which you contacted us. As an enquiry, this information is not shared with anyone else, unless relevant to the enquiry and you have consented to your information being shared. For example, if you wish us to contact one of our partnership venues on your behalf. For hire enquiries, we will be required to share your initial enquiry information to be able to provide you with a quote. When you wish to make a hire purchase, we will shar eyour contact and hire details with the relevant hire company to make a booking on your behalf.
If you enquire and don’t book with us, then the information we will store will be limited to your name and email address and these will be periodically deleted when the enquiry is no longer valid. Depending on the date of enquiry in relation to the period of hire – this could be up to 18 months.
Marketing emails
Our newsletter email subscriber list is an opt-in format. This means that when you choose to add your email address, you are happy to receive marketing communications from us. This means that you consent to receiving emails from us for the purpose you consent to. We will never add you to this list without consent.
If you have opted-in, you can unsubscribe at anytime using the link on each communication or asking us directly. We will delete any email addresses stored without activity periodically for inactivity.
Cookie and activity tracking
We use standard marketing tools to track activity on our website or Facebook page for example. Cookies are stored on your device. This tracking information relates to the IP address of your computer / phone / tablet, via your internet provider. We use the data to see which pages of our website are the most popular, and assess our marketing. More specifically Facebook allow us to ensure our adverts can get in seen by those who have shown an interest before in our services via our Facebook marketing activity and our website, or those who have shared relevant information on their profiles.
If you do not wish to have cookies, you can change the setting on your browser.
Hiring a self drive campervan
We collect and use your personal data in order to provide the service of hiring and insuring the campervan to you.
If you choose to hire a self-drive hire campervan from us – the data and information we require for the purpose of booking and insurance as well as our reasons for storing and processing is outlined here.
Our intended purposes for processing your data
You will be required to share your data with the owner of the hire vehicle and they will have their own policy for holding your data, as part of their obligations to the insurance company. They will be required to process your personal data to satisfy the business owner and the insurers, if it’s required to process an insurance claim, of your identity.
Your data may be shared with the insurers, a breakdown service provider or law enforcement, where required.
Our legal basis for processing data
We collect, use and share the data that we have in the ways described above:
Your rights
Under the General Data Protection Regulation, you have the right to access, rectify, port and delete your data. Learn more about these rights and find out how you can exercise your rights here
The GDPR provides the following rights for individuals:
What is the right of access? The right of access, commonly referred to as subject access, gives individuals the right to obtain a copy of their personal data as well as other supplementary information. It helps individuals to understand how and why you are using their data, and check you are doing it lawfully.
What is an individual entitled to? Individuals have the right to obtain the following from us - please request in writing:
What is the right to data portability? The right to data portability gives individuals the right to receive personal data they have provided to a controller in a structured, commonly used and machine readable format. It also gives them the right to request that a controller transmits this data directly to another controller.
When does the right apply? The right to data portability only applies when:
What is the right to erasure? Under Article 17 of the GDPR individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.
When does the right to erasure apply?
Individuals have the right to have their personal data erased if:
What is the right to object?Article 21 of the GDPR gives individuals the right to object to the processing of their personal data. This effectively allows individuals to ask you to stop processing their personal data.
The right to object only applies in certain circumstances. Whether it applies depends on your purposes for processing and your lawful basis for processing. Read more here.
This is a summary of your rights - full details can be found here
Reporting a concern:
If you have a concern about an organisation's information rights practices you can read more here or call the ICO helpline on 0303 123 1113.
Data Retention, account deactivation and deletion
We store data until it is no longer necessary to provide our services or until your account is deleted – whichever comes first. This is a case-by-case determination that depends on things such as the nature of the data, whether an insurance claim has been made, if there has been legal intervention or a crime has been committed, such as speeding offence. Please view our data policy for more information on the data we require for us to undertake offering our campervans to hire for you as we are obliged to retain certain information for a specific time period.
Sales enquiry
When you contact us to make an enquiry, we will communicate with you via the contact information provided, about the particular enquiry you have made. This may be via email, phone or social media, like Facebook for example. Therefore, your contact information and enquiry will be stored in the relevant channel in which you contacted us. As an enquiry, this information is not shared with anyone else, unless relevant to the enquiry and you have consented to your information being shared. For example, if you wish us to contact one of our partnership venues on your behalf. For hire enquiries, we will be required to share your initial enquiry information to be able to provide you with a quote. When you wish to make a hire purchase, we will shar eyour contact and hire details with the relevant hire company to make a booking on your behalf.
If you enquire and don’t book with us, then the information we will store will be limited to your name and email address and these will be periodically deleted when the enquiry is no longer valid. Depending on the date of enquiry in relation to the period of hire – this could be up to 18 months.
Marketing emails
Our newsletter email subscriber list is an opt-in format. This means that when you choose to add your email address, you are happy to receive marketing communications from us. This means that you consent to receiving emails from us for the purpose you consent to. We will never add you to this list without consent.
If you have opted-in, you can unsubscribe at anytime using the link on each communication or asking us directly. We will delete any email addresses stored without activity periodically for inactivity.
Cookie and activity tracking
We use standard marketing tools to track activity on our website or Facebook page for example. Cookies are stored on your device. This tracking information relates to the IP address of your computer / phone / tablet, via your internet provider. We use the data to see which pages of our website are the most popular, and assess our marketing. More specifically Facebook allow us to ensure our adverts can get in seen by those who have shown an interest before in our services via our Facebook marketing activity and our website, or those who have shared relevant information on their profiles.
If you do not wish to have cookies, you can change the setting on your browser.
Hiring a self drive campervan
We collect and use your personal data in order to provide the service of hiring and insuring the campervan to you.
If you choose to hire a self-drive hire campervan from us – the data and information we require for the purpose of booking and insurance as well as our reasons for storing and processing is outlined here.
Our intended purposes for processing your data
You will be required to share your data with the owner of the hire vehicle and they will have their own policy for holding your data, as part of their obligations to the insurance company. They will be required to process your personal data to satisfy the business owner and the insurers, if it’s required to process an insurance claim, of your identity.
Your data may be shared with the insurers, a breakdown service provider or law enforcement, where required.
Our legal basis for processing data
We collect, use and share the data that we have in the ways described above:
- as necessary to fulfil our contract and terms of service
- as necessary to comply with our legal obligations; to ensure you are insured as a road user
- as necessary for our (or others') legitimate interests, such as the insurers and breakdown service, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data. If this is applicable, we will liaise with the insurers for a case by case confirmation on insurance
Your rights
Under the General Data Protection Regulation, you have the right to access, rectify, port and delete your data. Learn more about these rights and find out how you can exercise your rights here
The GDPR provides the following rights for individuals:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
What is the right of access? The right of access, commonly referred to as subject access, gives individuals the right to obtain a copy of their personal data as well as other supplementary information. It helps individuals to understand how and why you are using their data, and check you are doing it lawfully.
What is an individual entitled to? Individuals have the right to obtain the following from us - please request in writing:
- confirmation that you are processing their personal data;
- a copy of their personal data; and
- other supplementary information – this largely corresponds to the information that you should provide in a privacy notice (see ‘Supplementary information’ below).
What is the right to data portability? The right to data portability gives individuals the right to receive personal data they have provided to a controller in a structured, commonly used and machine readable format. It also gives them the right to request that a controller transmits this data directly to another controller.
When does the right apply? The right to data portability only applies when:
- your lawful basis for processing this information is consent or for the performance of a contract; and
- you are carrying out the processing by automated means (ie excluding paper files).
What is the right to erasure? Under Article 17 of the GDPR individuals have the right to have personal data erased. This is also known as the ‘right to be forgotten’. The right is not absolute and only applies in certain circumstances.
When does the right to erasure apply?
Individuals have the right to have their personal data erased if:
- the personal data is no longer necessary for the purpose which you originally collected or processed it for;
- you are relying on consent as your lawful basis for holding the data, and the individual withdraws their consent;
- you are relying on legitimate interests as your basis for processing, the individual objects to the processing of their data, and there is no overriding legitimate interest to continue this processing;
- you are processing the personal data for direct marketing purposes and the individual objects to that processing;
- you have processed the personal data unlawfully (ie in breach of the lawfulness requirement of the 1st principle);
- you have to do it to comply with a legal obligation; or
- you have processed the personal data to offer information society services to a child.
What is the right to object?Article 21 of the GDPR gives individuals the right to object to the processing of their personal data. This effectively allows individuals to ask you to stop processing their personal data.
The right to object only applies in certain circumstances. Whether it applies depends on your purposes for processing and your lawful basis for processing. Read more here.
This is a summary of your rights - full details can be found here
Reporting a concern:
If you have a concern about an organisation's information rights practices you can read more here or call the ICO helpline on 0303 123 1113.
Data Retention, account deactivation and deletion
We store data until it is no longer necessary to provide our services or until your account is deleted – whichever comes first. This is a case-by-case determination that depends on things such as the nature of the data, whether an insurance claim has been made, if there has been legal intervention or a crime has been committed, such as speeding offence. Please view our data policy for more information on the data we require for us to undertake offering our campervans to hire for you as we are obliged to retain certain information for a specific time period.
